How do I place an order?

Add items to your cart, proceed to checkout, enter your details, and complete the payment.

Can I cancel my order?

Yes, as long as the order has not yet been shipped. Contact customer service immediately.

How long does it take to process my order?

Orders are processed within 1-2 business days.

What are the delivery times?

Within the Netherlands: 1-3 business days; internationally: 5-10 business days.

How can I track my order?

You will receive a tracking number once your order has been shipped.

What should I do if I haven’t received my order?

Contact our customer service with your order number.

What are the shipping costs?

Within the Netherlands: €4.95; free for orders over €50. International costs vary.

Do you deliver internationally?

Yes, we ship worldwide. Shipping costs and delivery times vary by destination.

Can I change my delivery address?

Yes, as long as your order has not yet been shipped. Contact customer service.

What happens if I’m not home during delivery?

The courier will leave a message for a new delivery attempt or a pickup point.

What is your return policy?

Return within 30 days for a refund or exchange. Products must be unused and in original packaging.

How do I start a return?

Fill out the return form on our website and follow the instructions.

Are there costs associated with returning?

Yes, return shipping costs are at your own expense.

How long does it take to get my refund?

Within 14 days after receipt of the return shipment.

Can I exchange a product?

Yes, you can exchange a product within 30 days. Contact customer service.

What should I do if I receive a damaged product?

Contact customer service immediately with photos of the damaged product.

How do I know if you’ve received my return?

You will receive a confirmation email once we have processed your return.

Can I track my return shipment?

Yes, use the tracking number of the return shipment.

What should I do if I received the wrong item?

Contact customer service immediately, and we will send the correct item.

Are all products in stock?

Availability is indicated on the product page. If out of stock, we will inform you about availability.

Do you offer a warranty on products?

Yes, a minimum of 1-year manufacturer’s warranty.

Where can I find product manuals?

Manuals are available on the product pages.

How do I know if a product is compatible with my device?

Check the product specifications on the product page or contact customer service.

Do you offer technical support?

Yes, contact our technical support through customer service.

Can I read or write product reviews?

Yes, you can read and write reviews on the product pages.

What should I do if a product becomes defective after the warranty period?

Contact customer service for possible solutions.

Are the products new or refurbished?

All products are new unless otherwise stated on the product page.

Do you have a physical store?

No, we are an online-only webshop.

Are your games physical or digital?

We sell both physical and digital versions of games. This is indicated on the product page.

Can I add extra storage to the consoles?

Yes, some consoles support external hard drives. This is stated in the product description.

Which payment methods do you accept?

iDEAL, PayPal, credit cards (Visa, MasterCard, American Express), and bank transfers.

Is online payment secure?

Yes, we use SSL encryption to protect your payment details.

Can I pay afterwards?

Yes, we offer the option to pay afterwards via Klarna.

Can I pay in installments?

Yes, we offer the option to pay in installments via Klarna.

What should I do if my payment fails?

Try again or contact customer service for assistance.

Will I receive an invoice for my order?

Yes, you will receive an invoice via email after placing your order.

How can I download my invoice?

Log in to your account and go to your order history to download your invoice.

Can I use a discount code?

Yes, enter the discount code at checkout. Note the terms and conditions of the code.

What should I do if my discount code doesn’t work?

Check the validity and conditions of the code or contact customer service.

How does VAT refund work for international customers?

Contact customer service for information on VAT refunds for international orders.

How do I create an account?

Click on 'Register' and fill in your details.

How can I reset my password?

Click on 'Forgot Password' and follow the instructions.

How can I change my account details?

Log in to your account and go to 'My Details' to update your information.

How can I view my order history?

Log in to your account and go to 'My Orders'.

How do I sign up for the newsletter?

Sign up via the form at the bottom of the pages.

How can I unsubscribe from the newsletter?

Click the unsubscribe link at the bottom of the newsletter or adjust your preferences in your account.

How can I contact customer service?

Via email at magento@101media.nl, by phone at 085 - 0766 902, or via live chat.

What are the customer service opening hours?

Monday to Friday from 9:00 AM to 5:00 PM.

How can I provide feedback?

Send us an email or use the contact form on the website.

How can I file a complaint?

Contact customer service via email or phone, and we will assist you further.

Frequently Asked Questions

Orders and Delivery

: Add items to your cart, proceed to checkout, enter your details, and complete the payment.
: Yes, as long as the order has not yet been shipped. Contact customer service immediately.
: Orders are processed within 1-2 business days.
: Within the Netherlands: 1-3 business days; internationally: 5-10 business days.
: You will receive a tracking number once your order has been shipped.
: Contact our customer service with your order number.
: Within the Netherlands: €4.95; free for orders over €50. International costs vary.
: Yes, we ship worldwide. Shipping costs and delivery times vary by destination.
: Yes, as long as your order has not yet been shipped. Contact customer service.
: The courier will leave a message for a new delivery attempt or a pickup point.

View all

Returns and Exchanges

: Return within 30 days for a refund or exchange. Products must be unused and in original packaging.
: Fill out the return form on our website and follow the instructions.
: Yes, return shipping costs are at your own expense.
: Within 14 days after receipt of the return shipment.
: Yes, you can exchange a product within 30 days. Contact customer service.
: Contact customer service immediately with photos of the damaged product.
: You will receive a confirmation email once we have processed your return.
: Yes, use the tracking number of the return shipment.
: Contact customer service immediately, and we will send the correct item.
: Availability is indicated on the product page. If out of stock, we will inform you about availability.

View all

Product information

: Yes, a minimum of 1-year manufacturer’s warranty.
: Manuals are available on the product pages.
: Check the product specifications on the product page or contact customer service.
: Yes, contact our technical support through customer service.
: Yes, you can read and write reviews on the product pages.
: Contact customer service for possible solutions.
: All products are new unless otherwise stated on the product page.
: No, we are an online-only webshop.
: We sell both physical and digital versions of games. This is indicated on the product page.
: Yes, some consoles support external hard drives. This is stated in the product description.

View all

Payments

: iDEAL, PayPal, credit cards (Visa, MasterCard, American Express), and bank transfers.
: Yes, we use SSL encryption to protect your payment details.
: Yes, we offer the option to pay afterwards via Klarna.
: Yes, we offer the option to pay in installments via Klarna.
: Try again or contact customer service for assistance.
: Yes, you will receive an invoice via email after placing your order.
: Log in to your account and go to your order history to download your invoice.
: Yes, enter the discount code at checkout. Note the terms and conditions of the code.
: Check the validity and conditions of the code or contact customer service.
: Contact customer service for information on VAT refunds for international orders.

View all

Account and Customer Service

: Click on 'Register' and fill in your details.
: Click on 'Forgot Password' and follow the instructions.
: Log in to your account and go to 'My Details' to update your information.
: Log in to your account and go to 'My Orders'.
: Sign up via the form at the bottom of the pages.
: Click the unsubscribe link at the bottom of the newsletter or adjust your preferences in your account.
: Via email at magento@101media.nl, by phone at 085 - 0766 902, or via live chat.
: Monday to Friday from 9:00 AM to 5:00 PM.
: Send us an email or use the contact form on the website.
: Contact customer service via email or phone, and we will assist you further.

View all

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