Orders and Delivery

How do I place an order?

Add items to your cart, proceed to checkout, enter your details, and complete the payment.

Can I cancel my order?

Yes, as long as the order has not yet been shipped. Contact customer service immediately.

How long does it take to process my order?

Orders are processed within 1-2 business days.

What are the delivery times?

Within the Netherlands: 1-3 business days; internationally: 5-10 business days.

How can I track my order?

You will receive a tracking number once your order has been shipped.

What should I do if I haven’t received my order?

Contact our customer service with your order number.

What are the shipping costs?

Within the Netherlands: €4.95; free for orders over €50. International costs vary.

Do you deliver internationally?

Yes, we ship worldwide. Shipping costs and delivery times vary by destination.

Can I change my delivery address?

Yes, as long as your order has not yet been shipped. Contact customer service.

What happens if I’m not home during delivery?

The courier will leave a message for a new delivery attempt or a pickup point.